Took my truck to this company for a transmission rebuild and there were problems right out the gate after the transmission was rebuilt. 1st gear was taking to long to engage and 4th gear had a back breaking shift into it so I took it back and was told it was a pressure problem and it had been corrected. After picking the truck back up it still had the same problem and I was told by the owner that it was nothing to worry about well $4600.00, a year and 40k miles later the transmission has failed. Everything including clutches, valve body, torque converter was supposed to be brand new in this $4600.00 trany that only lasted a year yet there were damaged clutches at 40k miles.
We strive to do our very best to always exceed our customers’ expectations. We are sorry your experience did not meet our standards. We appreciate your business and value your feedback. I would like the opportunity to discuss this further with you. We tried getting calling you to bring your truck back into the shop for us to take a look, but were unable to talk with you before you had taken it into another shop. If you would be willing to talk further please call us at (210) 832-8600. Thank you and have a great day.
- Mr. Transmission - San Antonio