I brought my vehicle to this shop on a recommendation at the beginning of June, and told them I was having trouble with my transmission. I was told my clutch needed to be replaced, paid this "business" $1,000 and three months later my transmission is having trouble. The man running this place told me he couldn't get a single gear to replace, but could conveniently get a whole new transmission. I wouldn't be upset if what I asked to be checked had actually been checked. On top of that, every time I bring that up to the man that runs the shop, he gets upset and starts to get aggressive with me. BEWARE SMALL BUSINESSES LIKE THIS.
John, We strive to do our very best to always exceed our customers’ expectations. We are sorry your experience did not meet our standards. After we repaired your clutch, additional problems in your transmission could have appeared. Sometimes when one problem gets fixed, other problems become more known. Unfortunately, transmission parts are difficult to get right now, and sometimes if enough parts need to be replaced, a new transmission is the best option. We appreciate your business and value your feedback. Thank you and have a great day.
- Mr. Transmission - San Antonio