Took my truck to this company for a transmission rebuild and there were problems right out the gate after the transmission was rebuilt. 1st gear was taking to long to engage and 4th gear had a back breaking shift into it so I took it back and was told it was a pressure problem and it had been corrected. After picking the truck back up it still had the same problem and I was told by the owner that it was nothing to worry about well $4600.00, a year and 40k miles later the transmission has failed. Everything including clutches, valve body, torque converter was supposed to be brand new in this $4600.00 trany that only lasted a year yet there were damaged clutches at 40k miles. Owner included a message in this post to me yet when I reached out was told that nobody wanted to speak to me about the situation and they were not aware of anyone reaching out to me through a post. Beware.
We strive to do our very best to always exceed our customers’ expectations. We are sorry your experience did not meet our standards. We appreciate your business and value your feedback. I would like the opportunity to discuss this further with you. We tried getting calling you to bring your truck back into the shop for us to take a look, but were unable to talk with you before you had taken it into another shop. If you would be willing to talk further please call us at (210) 832-8600. Thank you and have a great day.
- Mr. Transmission - San Antonio